Cancellation & Refund Policy

1. Advance Booking Deposit

All guaranteed room reservations at Hotel Prince Valley require a 50% advance deposit of the total booking tariff at the time of reservation confirmation. The remaining 50% balance and any incidental taxes or food charges are payable upon arrival or during check-out.

2. Cancellations Due to Circumstances Beyond Guest Control

We understand that travel in the Himalayas can occasionally face unpredictable mountain conditions:

• If your travel is disrupted due to severe adverse weather, road landslides, natural calamities, or government-mandated movement restrictions/lockdowns, you will receive a 100% full refund of your advance deposit, even in the event of last-minute notification.
• Alternatively, guests may choose to reschedule their stay dates within 6 months without any administrative penalty fee.

3. Cancellations for Personal Reasons

For cancellations initiated due to personal emergencies, health matters, professional scheduling, or change of travel plans:

• Notice 7 Days or More Prior to Check-In (or between 2 weeks and 72 hours): Full refund of advance payment with zero deduction.
• Notice Less than 72 Hours / Last Week Prior to Check-In: Advance payment is typically non-refundable. However, if the hotel is able to re-book the reserved room nights to other incoming travelers on short notice, a full or partial refund will be extended to you in goodwill.
• No-Show: In the event that a guest does not arrive on the scheduled check-in date without prior notification, the advance deposit will be forfeited in full and the remaining nights will be released.

4. Booking Date Modifications

Requests to reschedule travel dates must be communicated directly to our reservations desk via email or phone. Date modifications are subject to room availability, seasonal tariff adjustments, and hotel approval. We make every reasonable effort to accommodate date changes when notified in advance.

5. Refund Processing Timelines

Approved refunds are processed via the original payment method (Bank Transfer / UPI / Card) within 5 to 7 business banking days following written cancellation confirmation.

6. Cancellation Assistance

For any cancellation or date adjustment queries, please contact our reservations desk directly:

• Phone: +91 9411106955 / +91 7617674971
• Email: hotelprincelansdowne@gmail.com